At Elements Platform Ltd, we’ve always been committed to maintaining the trust and confidence of our customers and visitors.

We’re not in the business of selling, renting, or trading email lists with other companies for marketing purposes and we never will be.This policy explains when and why we collect personal information, how we use it, and how we keep it secure.

By using our website or software, you agree to the terms of this Privacy Policy.

1. Who We Are

We design and sell software and online services, including RapidWeaver Elements, Elements CMS, and Elements Hosting.

• Elements Platform Ltd
• Registered in England and Wales
• Company Registration No. 16799475
• VAT No. 509336293
• Email: [email protected]
• ICO Registration Number: ZC091380

2. The Information We Collect

We only collect the information necessary to provide our services and support. We may collect personal data such as your name, email address, and contact details when you:

• Use our website
• Purchase our software
• Send us support requests
• Sign up for our mailing list
• Participate in our forums

3. How We Use Your Information

We do not sell, rent, or share personal information with other organisations for marketing. We only use your personal information for the following purposes:

• To process software purchases and deliver license details
• To respond to support requests and communicate with you
• To send newsletters and updates (only if you’ve opted in)
• To understand how our website and products are used
• To notify you of software changes or improvements

4. Our Data Processors

Creem - Online Store

We use Creem to securely handle software sales and subscriptions. They collect and process your billing details to complete purchases. Creem is the Merchant of Record, and they handle payment processing, refunds, and related support.

Fathom - Website Analytics

We use Fathom to understand how visitors use our website. Analytics data may include anonymised IP addresses, device type, and pages visited. We never use this data to personally identify you, and we do not merge it with other information.

Sendy – Newsletter

We use Sendy to manage our mailing list. When you sign up, we collect your name and email address so we can send you news, updates, and promotions about our software. You can unsubscribe at any time using the “Unsubscribe” link in any of our emails.

5. How We Store and Protect Your Data

All traffic to our websites (including the store, forum, and community) uses HTTPS for secure communication. We store minimal data and ensure it’s protected using appropriate technical and organisational measures.

6. Your Rights

You have the right to:

• Request a copy of your personal data
• Ask us to correct or delete it
• Withdraw consent for newsletters or analytics
• Object to certain processing
• Complain to the ICO if you believe your data isn’t handled properly
• To make a request, email [email protected]

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here, and where appropriate, you’ll be notified by email. This Privacy Policy was last updated in May 2025 and replaces all previous versions.